GENERAL FAQS
- Firmware
- Unsure how to recycle cartridge
- Incorrect quantity received (short or over)
- Incorrect product
- Damaged packaging or product
- Where to find our Part Numbers and what they look like
Cartridge FAQs
- Unauthorized Cartridge Event code 10.00.30, 10.01.30, 10.02.30, 10.03.30
- Supplies status page shows toner is empty when cartridge is installed
- "Used or counterfeit cartridge installed" message displayed
- Cartridge is leaking inside printer
- Cartridge is leaking outside the printer
- Paper jamming